Postal Service problem?

What do I do or how do I go about getting money back. I was shipped a package from my family outside the U.S. My family payed 70 dollars for an overnight delivery because it was frozen food that they shipped. Now its been two days and I still havn't received the item. I called the U.S. postal service and gave them the tracking number; they said that the package still had not been sent. Not only that but the worker said that their is no next day delivery for international shipments, that they take at least two days and that they dont re-imburse for perished foods. But why did they charge my moms for next day delivery? And why didnt they warn her? My family was upset because of the food that was lost, not neccesarily the money they spent to send it. So I'm trying to find out how they can get all of their money back, not just the shippment cost but for the food as the post charged her for something that wasnt doable.Does anyone have any knowledge, phone #'s or anything that would help?Postal Service problem?
Start your inquest with the country of origin postal service. You can usually find a contact number by googling that country and postal. Find out what exactly the method of shipment was and their insurance policy is.



What the United States Postal Service is telling you is that that have no record of the shipment. It doesn't mean that it hasn't been shipped. It means that the parcel has not arrived at a location, such as JFK, where inbound international parcels are received and scanned with a US trackable number.



There is no next day delivery from any country to the US that I am aware of. Your best bet is to start with the counry of origin.Postal Service problem?
Check the legal disclaimer that came when you bought the shipping. With Canada Post, there is a rip-off tag that has the tracking number on it, and on the back, there is a summary of guarantees and possible reimbursement.



There is little protection for shipping deadlines unless perhaps your mother specifically communicated the importance of the deadline to the post office and they said nothing in return. Since every shipment I've ever made has come with the legal 'fine print' somewhere, you probably WERE warned, and just didn't read the guarantee carefully enough.



You may, however, want to complain about the actual post office worker who stated that the package could be shipped overnight.